I have recently installed updates to your products and wish to inform you that your product can kiss my ass.
One assumes that since your product is designed to protect computers you might, in fact, know something about software and software installation. One would assume wrongly.
It all started when the “check for updates” popup popped up. It was kind of you to let me know that the subscription expired and that I could conveniently renew online.
Things kinda went to Hell after that. You see, instead of walking me through a “Wizard”, your marketing idiot savants kept showing the the upgrades-for-only-$9.95 form. Now I’m pretty computer savvy and and can navigate through confusing forms, but for I my vaunted powers, I still couldn’t delete the $7.99 Extended Download™ charge. And even when I put the quantity to zero, it still was charged to my card.
A person with superhuman patience may have called your customer service and spend an additional 20 minutes trying to reach a human to reverse the charge, but I was just thrilled to get through your glitzy renewal gauntlet.
Sadly, after your marketers finished with me, your software engineers proceeded to pound me up the patootie.
Please tell me why the program that installs an upgrade requires the user to hunt down the existing application and manually uninstall it? Again, I’m pretty knowledgeable, but Miss Daisy down the street may not know about the Control Panel’s Add/Remove Program feature.
So after separately uninstalling the LiveUpdate, Personal Firewall and virus protection and a manual reboot, I was able to run the upgrade.
Total time wasted: 35 minutes.
The next time I upgrade, I’ll be looking for your distinctive McAfee logo.
UPDATE: Since Nigel is obviously peaved about this thread not dying, this is for you, my friend.